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Disable autorotation

Posted: Fri May 08, 2015 4:16 pm
by reinshope
A lot of documents that I'm scanning are improperly trying to be rotated as they're saved; how can I disable auto rotation all together with the active x control? When disabling the UI it includes "auto-rotate" in the processing list, but when I check for the device's capabilities, it doesn't include 4434 which is ICAP_AUTOMATICROTATE. It also doesn't include any capabilities outside of the TWAIN standards.

Re: Disable autorotation

Posted: Sun May 10, 2015 12:11 pm
by Alex
Hello,

What scanner and driver (TWAIN or WIA) do you use? Could you provide information about driver capabilities?

Best regards, Alexander

Re: Disable autorotation

Posted: Tue May 12, 2015 12:25 am
by reinshope
I am using a Neat ADF Scanner in conjunction with VSTwain ActiveX control; I don't seem to be having any other issues with the device. If I don't bypass the UI to acquire the documents, there's a checkbox there to disable Auto Rotate, Auto Deskew, image enhancement and so on.

What sort of information can I provide to help with this?

Re: Disable autorotation

Posted: Tue May 12, 2015 12:23 pm
by Alex
Hello,

Please run our Twain Advanced Demo, select driver of your scanner, click the "Get Source Info" button and you will see capabilities supported by driver.

Best regards, Alexander