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Scan stays on the progress dialog .. Scanning page 1

Posted: Sat Sep 23, 2017 12:11 am
by alexei
Hi,

I'm using the Vintasoft ActiveX Twain on a windows 10 through internet explorer 11.
When scanning with the Epson GT-S55 , I can select the scanner on the dialogbox and the scanner scans the first page, but hangs on the DialogBog. And the browser hangs.

Did someone have this behavior before?

regards,

Alexei

Re: Scan stays on the progress dialog .. Scanning page 1

Posted: Mon Sep 25, 2017 5:18 pm
by Alex
Hi Alexey,
... but hangs on the DialogBog. And the browser hangs.
For understanding the problem we need to see your code and log-file, which is generated by ActiveX. Please send a snippet of your code and log-file to support@vintasoft.com.

Here is article that describes how to generate log-file: https://www.vintasoft.com/docs/vstwain/ ... oting.html

Best regards, Alexander

Re: Scan stays on the progress dialog .. Scanning page 1

Posted: Wed Oct 18, 2017 10:06 pm
by alexei
Hi Alex,

the issue is with the Windows 10 most probably, I'm using a Windows Surface Pro 4. but when I use a normal laptop with windows 7 it works perfectly.

Re: Scan stays on the progress dialog .. Scanning page 1

Posted: Fri Oct 20, 2017 5:24 pm
by Alex
Hi Alexei,

Thank you for information. I think you need to update TWAIN driver for your scanner.

Best regards, Alexander