Incorrect image colors

Questions, comments and suggestions concerning VintaSoft Twain .NET SDK.

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luca78mi
Posts: 2
Joined: Sun Feb 20, 2011 5:54 pm

Incorrect image colors

Post by luca78mi » Sun Feb 20, 2011 6:23 pm

Hello,
I am evaluating the demo version (7.0.27.1) with a Canon MX870, Win7 32 bit, Visual Studio 2010, VB dot net 4.0.

When i acquire using BW or Gray pixeltype, everything works correctly.
The main problem occurs when i set RGB. The resulting image is almost blue as you can see in this picture.
Image
If i do the same job with other softwares (like Twack_32.exe) the resulting image is perfectly correct.
Image
Is there anything i can do to solve this problem?

Thanks in advance.
Luca.

Alex
Site Admin
Posts: 1443
Joined: Thu Jul 10, 2008 2:21 pm

Re: Incorrect image colors

Post by Alex » Mon Feb 21, 2011 8:25 am

Hello Luca,

Please try to use version 7.1 of VintaSoftTwain.NET SDK and let me know results.

Best regards, Alexander

luca78mi
Posts: 2
Joined: Sun Feb 20, 2011 5:54 pm

Re: Incorrect image colors

Post by luca78mi » Mon Feb 21, 2011 12:37 pm

Hello Alexander,

i tried the new version (7.1) but i still have the problem.
With a different computer running vista, same results.

Luca.

Alex
Site Admin
Posts: 1443
Joined: Thu Jul 10, 2008 2:21 pm

Re: Incorrect image colors

Post by Alex » Mon Feb 21, 2011 4:06 pm

Hello Luca,

Please generate an advanced log-file and send it to support@vintasoft.com. Please scan small image when you will generate log-file and compress log-file before sending it to us.

Here is the snippet of code which allows you generate the extended log-file:

Code: Select all

deviceManager.Logger = new DeviceManagerLogger(@"d:\vstwain.log", true);
deviceManager.Logger.LogInfoLevel = LogInfoLevel.Extended;
Best regards, Alexander

Alex
Site Admin
Posts: 1443
Joined: Thu Jul 10, 2008 2:21 pm

Re: Incorrect image colors

Post by Alex » Thu Mar 17, 2011 7:06 pm

Hello Luca,

The problem is solved in version 7.1.2.

Best regards, Alexander

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