Unable scan without duplex on HP Scanjet 5590

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rpellegrini
Posts: 5
Joined: Thu Jul 28, 2011 12:28 am

Unable scan without duplex on HP Scanjet 5590

Post by rpellegrini » Thu Jul 28, 2011 12:45 am

Hello, I have read a post here with a similar problem, but they were using TSScan and were referred to those developers and I could not find a resolution.

We are using an HP Scanjet 5590 scanner with an ADF and with Duplex capabilities. When I run Vintasoft's Advanced Demo against it, the scanner scans both sides of the page regardless of the use duplex checkbox.

Start with one page in ADF
"Use Duplex" not Checked
Scan
Acquire Image(s)
Images counter = 2

What can I do to make duplex stop working?

Alex
Site Admin
Posts: 1445
Joined: Thu Jul 10, 2008 2:21 pm

Re: Unable scan without duplex on HP Scanjet 5590

Post by Alex » Thu Jul 28, 2011 7:47 am

Hello,

What driver do you use? TWAIN or WIA?

Also please see which values are supported by Duplex capability. You can get this information in our TWAIN Advanced Demo - run the demo, select the device and press the "Get Source info" button.

Best regards, Alexander

rpellegrini
Posts: 5
Joined: Thu Jul 28, 2011 12:28 am

Re: Unable scan without duplex on HP Scanjet 5590

Post by rpellegrini » Thu Jul 28, 2011 6:10 pm

Here you go, I removed the brightness, contrast, and resolutions to save room.

Manufacturer: Hewlett-Packard
Product family: All-in-One
Product name: hp scanjet 5590 #3 TWAIN
TWAIN version: 1.9
TWAIN 2.0 compatible: False
Flatbed present: True
Feeder present: True

Capability: Id=1, Name=XferCount
Usage mode: Get, Set, GetDefault, Reset
Current value: -1

Capability: Id=256, Name=ICompression
Usage mode: Get, GetDefault
Current value: None
Supported values: None Jpeg Lzw

Capability: Id=257, Name=IPixelType
Usage mode: Get, Set, GetDefault, Reset
Current value: RGB
Supported values: BW Gray RGB Palette

Capability: Id=258, Name=IUnits
Usage mode: Get, Set, GetDefault, Reset
Current value: Inches
Supported values: Inches Centimeters Points Pixels

Capability: Id=259, Name=IXferMech
Usage mode: Get, Set, GetDefault, Reset
Current value: Memory
Supported values: Native Memory File

Capability: Id=4098, Name=FeederEnabled
Usage mode: Get, Set, GetDefault, Reset
Current value: True

Capability: Id=4099, Name=FeederLoaded
Usage mode: Get
Current value: True

Capability: Id=4101, Name=SupportedCaps
Usage mode: Get
Supported values: SupportedCaps UIControllable XferCount IBitDepth IBitOrder ICompression IImageFileFormat IPhysicalWidth IPhysicalHeight IPixelFlavor IPixelType IPlanarChunky IUnits IXferMech IXResolution IYResolution IXScaling IYScaling DeviceOnline Indicators EnableDsUiOnly IThreshold AutoFeed FeederEnabled FeederLoaded IGamma Duplex DuplexEnabled IBrightness IContrast PaperDetectable IAutoBright IBitDepthReduction

Capability: Id=4103, Name=AutoFeed
Usage mode: Get
Current value: True

Capability: Id=4107, Name=Indicators
Usage mode: Get, Set, GetDefault, Reset
Current value: True

Capability: Id=4109, Name=PaperDetectable
Usage mode: Get, GetDefault
Current value: True

Capability: Id=4110, Name=UIControllable
Usage mode: Get
Current value: True

Capability: Id=4111, Name=DeviceOnline
Usage mode: Get
Current value: True

Capability: Id=4114, Name=Duplex
Usage mode: Get, GetDefault
Current value: TwoPass

Capability: Id=4115, Name=DuplexEnabled
Usage mode: Get, Set, GetDefault, Reset
Current value: False

Capability: Id=4116, Name=EnableDsUiOnly
Usage mode: Get, GetDefault
Current value: False

Capability: Id=4352, Name=IAutoBright
Usage mode: Get, Set, GetDefault, Reset
Current value: False

Capability: Id=4360, Name=IGamma
Usage mode: Get, Set, GetDefault, Reset
Current value: 2.199997

Capability: Id=4364, Name=IImageFileFormat
Usage mode: Get, Set, GetDefault, Reset
Current value: Bmp
Supported values: Tiff Bmp Jpeg

Capability: Id=4369, Name=IPhysicalWidth
Usage mode: Get
Current value: 8.5

Capability: Id=4370, Name=IPhysicalHeight
Usage mode: Get
Current value: 11.7

Capability: Id=4380, Name=IBitOrder
Usage mode: Get, Set, GetDefault, Reset
Current value: 1
Default value: 1
Supported values: 0 1

Capability: Id=4383, Name=IPixelFlavor
Usage mode: Get, Set, GetDefault, Reset
Current value: Chocolate
Supported values: Chocolate Vanilla

Capability: Id=4384, Name=IPlanarChunky
Usage mode: Get, GetDefault
Current value: 0
Default value: 0
Supported values: 0

Capability: Id=4387, Name=IThreshold
Usage mode: Get, Set, GetDefault, Reset
Current value: 0
Default value: 0
Supported values: 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199 200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215 216 217 218 219 220 221 222 223 224 225 226 227 228 229 230 231 232 233 234 235 236 237 238 239 240 241 242 243 244 245 246 247 248 249 250 251 252 253 254 255

Capability: Id=4388, Name=IXScaling
Usage mode: Get, Set, GetDefault, Reset
Current value: 1
Default value: 1
Supported values: 0.09999084 0.1999817 0.2999725 0.3999634 0.4999542 0.5999451 0.6999359 0.7999268 0.8999176 0.9999084 1.099899 1.19989 1.299881 1.399872 1.499863 1.599854 1.699844 1.799835 1.899826 1.999817 2.099808 2.199799 2.299789 2.39978 2.499771 2.599762 2.699753 2.799744 2.899734 2.999725 3.099716 3.199707 3.299698 3.399689 3.49968 3.59967 3.699661 3.799652 3.899643 3.999634 4.099625 4.199615 4.299606 4.399597 4.499588 4.599579 4.69957 4.799561 4.899551 4.999542 5.099533 5.199524 5.299515 5.399506 5.499496 5.599487 5.699478 5.799469 5.89946 5.999451 6

Capability: Id=4389, Name=IYScaling
Usage mode: Get, Set, GetDefault, Reset
Current value: 1
Default value: 1
Supported values: 0.09999084 0.1999817 0.2999725 0.3999634 0.4999542 0.5999451 0.6999359 0.7999268 0.8999176 0.9999084 1.099899 1.19989 1.299881 1.399872 1.499863 1.599854 1.699844 1.799835 1.899826 1.999817 2.099808 2.199799 2.299789 2.39978 2.499771 2.599762 2.699753 2.799744 2.899734 2.999725 3.099716 3.199707 3.299698 3.399689 3.49968 3.59967 3.699661 3.799652 3.899643 3.999634 4.099625 4.199615 4.299606 4.399597 4.499588 4.599579 4.69957 4.799561 4.899551 4.999542 5.099533 5.199524 5.299515 5.399506 5.499496 5.599487 5.699478 5.799469 5.89946 5.999451 6

Capability: Id=4395, Name=IBitDepth
Usage mode: Get, Set, GetDefault, Reset
Current value: 8
Default value: 8
Supported values: 1 8 16

Capability: Id=4396, Name=IBitDepthReduction
Usage mode: Get, Set, GetDefault, Reset
Current value: Threshold
Supported values: Threshold Halftones

Alex
Site Admin
Posts: 1445
Joined: Thu Jul 10, 2008 2:21 pm

Re: Unable scan without duplex on HP Scanjet 5590

Post by Alex » Fri Jul 29, 2011 1:16 pm

Hello,

TWAIN driver of scanner supports two pass duplex, duplex can be enabled/disabled.

TWAIN driver has bug or limitation if you cannot disable th duplex, please try to find new driver.

Best regards, Alexander

rpellegrini
Posts: 5
Joined: Thu Jul 28, 2011 12:28 am

Re: Unable scan without duplex on HP Scanjet 5590

Post by rpellegrini » Fri Jul 29, 2011 7:40 pm

Thank you for your reply. It caused me to look more closely at HP's site regarding alternative drivers where I found this statement:

"The 5590 supports duplex (double-sided) ADF scanning, but does not have a duplex switch. Simplex/duplex is selected using a popup window. The popup window is English-only."

Alex
Site Admin
Posts: 1445
Joined: Thu Jul 10, 2008 2:21 pm

Re: Unable scan without duplex on HP Scanjet 5590

Post by Alex » Sat Jul 30, 2011 3:29 pm

Hello,

You are using simplified "All-in-One" TWAIN driver for all HP scanners - it's the main problem. Use "native" TWAIN driver for your scanner and you will be able to use all features of the scanner.

Best regards, Alexander

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