Scan stays on the progress dialog .. Scanning page 1

Questions, comments and suggestions concerning VintaSoft Twain ActiveX.

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alexei
Posts: 14
Joined: Thu Jun 09, 2016 9:04 pm

Scan stays on the progress dialog .. Scanning page 1

Post by alexei » Sat Sep 23, 2017 12:11 am

Hi,

I'm using the Vintasoft ActiveX Twain on a windows 10 through internet explorer 11.
When scanning with the Epson GT-S55 , I can select the scanner on the dialogbox and the scanner scans the first page, but hangs on the DialogBog. And the browser hangs.

Did someone have this behavior before?

regards,

Alexei

Alex
Site Admin
Posts: 1443
Joined: Thu Jul 10, 2008 2:21 pm

Re: Scan stays on the progress dialog .. Scanning page 1

Post by Alex » Mon Sep 25, 2017 5:18 pm

Hi Alexey,
... but hangs on the DialogBog. And the browser hangs.
For understanding the problem we need to see your code and log-file, which is generated by ActiveX. Please send a snippet of your code and log-file to support@vintasoft.com.

Here is article that describes how to generate log-file: https://www.vintasoft.com/docs/vstwain/ ... oting.html

Best regards, Alexander

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