Unsupported Bits Depth Error

Questions, comments and suggestions concerning VintaSoft Imaging .NET SDK.

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pawanpatel
Posts: 14
Joined: Thu Jan 31, 2013 2:19 pm

Unsupported Bits Depth Error

Post by pawanpatel »

Hello,

I am getting attached error while viewing a tiff file. What may be reason for it? The windows viewer opens it perfectly.

File is here: http://www6.zippyshare.com/v/55369225/file.html

Thanks,
Pawan
Alex
Site Admin
Posts: 2303
Joined: Thu Jul 10, 2008 2:21 pm

Re: Unsupported Bits Depth Error

Post by Alex »

Hello Pawan,

Your TIFF image does not have standard information about image necessary for correct loading of image.

We will update algorithm of TIFF parser and you will be able to load your image correctly in next version of SDK.

Best regards, Alexander
Alex
Site Admin
Posts: 2303
Joined: Thu Jul 10, 2008 2:21 pm

Re: Unsupported Bits Depth Error

Post by Alex »

Hello Pawan,

In version 6.1.19.3 and 7.0.0.1 we have improved TIFF decoder for compatibility with TIFF files which contain not complete info about the image, now your image file can be loaded correctly.

Best regards, Alexander
pawanpatel
Posts: 14
Joined: Thu Jan 31, 2013 2:19 pm

Re: Unsupported Bits Depth Error

Post by pawanpatel »

Hello Alex,

Thanks. I did download the version 7, but still the pages are not shown correctly. It does not throw the initial exception as it used to. But now the exception is shown in as "red" text in the viewer page itself. You can try with the sample tiff file provided in my initial post.

Note: strange thing is that "ImagingDemo.exe" shows error, while "MultipageTiffDemo.exe" shows it correctly.

Thanks,
Pawan
Alex
Site Admin
Posts: 2303
Joined: Thu Jul 10, 2008 2:21 pm

Re: Unsupported Bits Depth Error

Post by Alex »

Hello Pawan,

Thank you for your message.

We have reproduced the issue, version with bug fix will be available shortly.

Best regards, Alexander
Alex
Site Admin
Posts: 2303
Joined: Thu Jul 10, 2008 2:21 pm

Re: Unsupported Bits Depth Error

Post by Alex »

Hello Pawan,

Bug fix is available in version 7.0.0.3.

Best regards, Alexander
pawanpatel
Posts: 14
Joined: Thu Jan 31, 2013 2:19 pm

Re: Unsupported Bits Depth Error

Post by pawanpatel »

Hello Alex,

I confirm it is working fine.

Thanks,
Pawan
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