VintaSoft Support Service

Here you can gather information how to learn our products, submit your question or leave message about possible bug.

Contact Support

If you looked for answers in blog, technical documentation, FAQs, source code examples and didn't find them, please contact us and ask your questions.

Our dedicated Support Engineers will be glad to help answer your questions during working hours: 9 a.m. - 6 p.m. (UTC+4), Monday - Friday, excluding official holidays and weekends.


IMPORTANT NOTE:

In most cases the Technical support and Sales are answering in 1-2 business hours but response may vary depending on the complexity of the issue and the support queue. If you have not received an answer from us within 1 business day, please make sure that our email message (from support@vintasoft.com or sales@vintasoft.com) to you was not blocked by your spam filter or bounced by your email server.

Technical Documentation

The documentation covers all VintaSoft products and includes User Guide and API Reference. The information in documentation files is meant for persons having at least base knowledges and skills in programming of software applications.

First of all we recommend you to read "Getting Started" and "Programming" sections before beginning your first project. VintaSoft products have many classes and namespaces. These sections should help you to gain an understanding of where to start and of the classes you are likely to need in your project.

Below you can open the documentation file of each product on-line, download the file for off-line use, become familiar with each product F.A.Q. and offered demo source code examples by clicking the relevant link.



VintaSoft Imaging .NET SDK and Plug-ins
Documentation
 Product history
 F.A.Q.
 Code examples
VintaSoft Barcode .NET SDK
Documentation
 Product history
 F.A.Q.
 Code examples
VintaSoft Twain .NET SDK
Documentation
 Product history
 F.A.Q.
 Code examples
VintaSoft Twain ActiveX
Documentation
 Product history
 F.A.Q.
 Code examples


Support FAQs

Yes. VintaSoft provides pre-purchase support, allowing you to get assistance with engineering queries before making a purchase. What's more, you'll be in direct contact with our support team, which is composed solely of engineers actively engaged in product development.
You can reach VintaSoft support team by submitting a ticket via VintaSoft User Portal or online form. Also you can send us a message via email support@vintasoft.com or sales@vintasoft.com.
Yes, VintaSoft offers technical assistance to both evaluation and licensed users. Feel free to reach out to us with any questions or issues you encounter during your evaluation.
In most cases the Technical support and Sales are answering in 1-2 business hours but response may vary depending on the complexity of the issue and the support queue.
VintaSoft provides support from Monday till Friday from 9 a.m. till 6 p.m. (UTC+4).
VintaSoft support team anwers to all requests. If you have not received an answer from us within 1 business day, please make sure that our email message (from support@vintasoft.com or sales@vintasoft.com) to you was not blocked by your spam filter or bounced by your email server. Also please try to login to VintaSoft User Portal and see answer to your request in portal - all your messages and our answers to your messages are saved in portal.